︎
Sophie Lain
—HOME
—CV

︎
︎
︎
︎

Gousto Launches


  • New box sizes
  • Save & Savour
  • Gousto x Marmite
  • Gousto x Wagamama
  • Gousto x Joe Wicks
  • Flavours of Mexico

New box sizes


Brief: After 10 years of only offering two box sizes (for 2 people and 4 people), Gousto is launching three new sizes - for 1,3, and 5 people. We will be focusing the launch on highlighting Gousto’s flexibility, convenience, choice and inclusivity to resurrect, retain and increase uptake of the new box sizes.  

Challenge: This isn’t just about bringing in new customers with different household sizes, we need to make sure the launch engages existing customers to make them aware of these new box sizes (and upsell them to a bigger box).

Messaging: ALL PLATES AND SIZES

There’s no one-size-fits-all when it comes to families. So a recipe box that comes in 5 different sizes is a bit of a no-brainer.

In fact, we’re now the first recipe box in the UK to serve up mouthwatering meals for 1 to 5 people, and everything in between.

Launch on organic social


Huge news! Gousto now comes in 5 different sizes — the first recipe box in Britain to serve up delicious dinners for 1 to 5 people, and everything in between.

Not only that, but with your super flexible subscription you can order for 3 people one week, 4 the next, and add a box for 1 in the middle while you’re at it. So every plan is catered for.



Launch email to existing customers with 2 person box subscription (mobile)





Launch email to existing customers with 4 person box subscription (desktop)


Push notifications to upsell existing customers


Feature banner within the app


New customer acquisition paid social

Order delicious dinners for 3 people one week, 5 the next, and add a box for 1 in the middle while you’re at it. We’ll deliver the ingredients right to your door, any day you like.

✅ Over 250 recipes to choose from every month
✅ Fresh, quality ingredients for maximum flavour
✅ Flexible subscription you can edit, pause or cancel any time

Open our menu today and get 60% off your first Gousto box and 20% off all boxes for 2 months.

Feedback


“A MASSIVE thank you for all of Soph's incredible work on 135 and all the tosses and turns it's provided. She's not only provided sleek copy for a brand new proactive comms process (which has totalled over 60 templates) in the space of two days, but she has also provided me with lots of support in clarifying a complex process and has really worked with me to get to an idealised structure for the new process. Her support this week tops an incredible delivery of the overall 135 project.” Emma Attwood, Gousto Senior Growth Manager

CREDITS

Senior Copywriter: Sophie Lain
Midweight Copywriter: Michael Rinaldi
Senior Designer: Louise Andrews
Social Media Manager: Megan Allcock
Brand Manager: Aimee Cunningham
Photographer: Max Jowitt
Food Stylist: Jenny Brown
Head of Creative: Katie Rosen
Brand VP: Anna Greene


Save & Savour


Brief: We know that this is a difficult time financially for many people. To offer a more affordable option for Gousto, we are launching a value collection which will include 4-6 simple and low cost recipes every week with fewer ingredients and garnishes.

Challenge: The range name needs to explicitely show value balanced with flavour so customers understand what it offers, whilst meeting trademark

We can’t use the words “essentials” or “basics” as they are associated with supermarkets. We shouldn’t use the word “budget” as this has tested badly with customers. The word “value” is already used in our comms to talk about Gousto as a whole, so would be confusing to use here.

Messaging: SAVE & SAVOUR
Fewer ingredients, lower price, same big flavour.

Introducing Save & Savour by Gousto, specially designed for smart foodies who refuse to compromise on taste.



Using warm visuals and messaging across all major channels, the creative balanced our tone of voice while offering customers something new. In reassuring them these recipes would be just as delicious as the rest of our menu, we highlighted value at its best – simple yet delicious.

Recipe cards:


On the menu:




Launch email:


In-box flyer:


Push notification:


Homepage banner:


Social:





Coverage


"Millions now say meat, cheese and fresh fruit are luxury items" - Hull Live

"How Gousto plans to build salience beyond the recipe box market" - Marketing Week

"Five great offers to help you banish the January blues on Blue Monday" - The Sun


CREDITS

Senior Copywriter: Sophie Lain
Junior Copywriter: Luna Cullis
Senior Designer: Emily Crook
Social Media Manager: Megan Allcock
Brand Manager: Aimee Cunningham
Photographer: Max Jowitt
Food Stylist: Rosie French
Head of Creative: Katie Rosen
Brand VP: Anna Greene




Gousto x Marmite


Brief: We’re partnering with Marmite to create whole range of limited edition Gousto recipes using Marmite as a key ingredient.

Insight: Not only does Marmite have an avid fan base of lovers, but people love to hate Marmite too.

Strategy: Fuel the debate between the lovers and haters through Gousto’s expert recipes, driving conversation and shareability.

Messaging: You’ve never used Marmite like this before. Lovers, get ready to indulge in new levels of marmitey goodness. Haters, go on, we dare you.



  • Our stance: We're talking about Marmite as food experts, inspiring our customers with new techniques that will push the flavours of their meals to new heights of richness. This is not just a gimmick  - this is your favourite new secret ingredient.

  • To lovers: We'll luxuriate in tantalising, foodie language that takes our food porn images to the next level, shamelessly celebrating our passion for Marmite and making lovers’ mouths water up and down the country.

  • To haters: We’ll simultaneously tease and dare haters to face their fears and submit to the dark, rich flavours of our Marmite recipes.


Teaser email



Teaser landing page



Launch social



Launch email



App and web menu displays



In-box flyer


Acquisition landing page


Social posts


“Sophie’s love of Marmite oozed through every piece of work within the campaign, with the highlight being the social content (created in partnership with the social team), that truly tapped into the love/hate proposition, with an extra touch of Gousto swagger. The results are a testament to all of Sophie’s hard work.” Katie Rosen, Gousto Head of Creative

  • Paid Social awareness campaign to new customers: Reach 4m (+9%), VTR 27% (+174%), CTR 0.26% (+31%)
  • Organic social to followers: Total reach 1.1m. Avg. post reach 71K. Engagement rate 2.43% (up 7.91% on KPI)
  • Social posts on Marmite’s channels: Reach 3.9M (18%+), Average engagement rate 3%


Coverage

“Gousto has teamed up with Marmite for a series of new recipes and they’re delicious” - Evening Standard

“I tried adding Marmite to my meals for a week and it was surprisingly delicious” - Mirror 


CREDITS

Senior Copywriter: Sophie Lain
Junior Copywriter: Mimi Davies
Designer: Daniela Pinheiro
Social Media Manager: Lara Southwell
Brand Manager: Harriet Knight
Photographer: Sally Robinson
Food Stylist: Jenny Brown
Head of Creative: Katie Rosen
Brand VP: Anna Greene



Gousto x Wagamama



Brief: We are introducing a new food range for 6 weeks which will bring wagamama’s into your kitchen at home. Over 6 weeks we will showcase 4 wagamama recipes, along with 11 Japanese recipes from Gousto.

Insight: We know from testing that the range works best when customers feel it is easy and achievable.

Strategy: The wagamama recipes will act as the “gateway” to cooking Japanese cuisine at home. To do this, verbally and visually, we’re focusing on making the range look and feel accessible. It’s about cosy Katsu and not upper class udon.





Teaser email (with 59% open rate - a record high)



Launch email (with highest ever engagement rate)


In-box flyer


  • 79% lapsed customers aware of wagamama partnership
  • 45% customers aware and purchased because of the partnership
  • 11% in resurrection survey cited wagamama as reason they ordered again
  • In launch week, 17% of all recipes ordered were wagamama
  • Paid Social: Best ever CPA (£42 vs £100 average)
  • Campaign Engagement Rate: 7.25% - up 200% on target


Freebie chopsticks





Recipe cards



Referral campaign


“This is the single best live campaign example of our new tone of voice. ‘Whip up Wagamama at home’ brilliantly and succinctly articulates the proposition with ease and flair, whilst the recipe naming was both playful and evocative. By delivering the messaging consistently across both earned and owned channels - Emails, banners, DMs, landing pages, recipe cards, blog posts - we were able to deliver a highly impactful, integrated and hugely successful partnership campaign.”
Anna Greene, Gousto Brand Director


Coverage


“Gousto launch Wagamama recipe boxes so you can create your favourite dishes at home“ - Mirror

“Gousto partners with Wagamama” - Delish 

“Gousto to offer Wagamama ingredients and recipes to its subscribers” - The Grocer

“Gousto launches a Wagamama range (and we couldn't be more excited!)” - Mother and Baby



CREDITS


Head of Creative: Matt Price
Senior Copywriter: Sophie Lain
Senior Designer: Nicola Woowat
Photographer: Sally Robinson
Brand Director: Anna Greene




Gousto x Joe Wicks


Brief: To raise awareness of the current Joe Wicks partnership and piggyback on Joe’s latest Lean in 15 book release.

Insight: There's high awareness of Lean in 15: 58% of the customer panel fully understand Lean in 15 as we described it, and a further 15% have heard of it but don't know much about it, while almost everyone has heard of Joe Wicks

Strategy: To give Gousto customers more home-friendly health with low & high carb recipes from Joe’s Lean in 15 range along with HIIT workouts from the Body Coach.



Launch post, written in Joe’s tone of voice: Click to read

Teaser email



Launch email


In-box flyer

Menu design


“This was a really thorny brief with 3 competing brands and lots of proof points to communicate. However, Sophie nailed it. She took any feedback on board and got it to a great place. Plus, Joe Wicks himself signed it off. What greater endorsement could you wish for?!” Anna Greene, Gousto Brand Director


CREDITS

Senior Copywriter: Sophie Lain
Junior Copywriter: Mimi Davies
Designer: Daniela Pinheiro
Brand Manager: Harriet Knight
Photographer: Sally Robinson
Food Stylist: Jenny Brown
Brand Director: Anna Greene


Flavours of Mexico


Brief: To take customers on a colourful adventure to Mexico, celebrating the enjoyment of cooking Mexican and excitement of discovering new cuisines, driving uptake of the range.

Insight: Mexico is one of the top 3 cuisines our customers want to try (94% said they would try it). Customers associate Mexico with bright colours, warmth, happiness and parties.


Join us on our adventure through the Flavours of Mexico, from vibrant street food to timeless recipes that capture the spirit of Mexican cuisine.

Expand your knowledge of Mexican dishes, cook with colourful ingredients, and explore one of the world’s richest culinary heritages.



Teaser email
 



Paid social posts


Launch email


“If there was ever a range to really bring our brand spirit to life, it was this one! This campaign embodies everything that is different, special and memorable about the Gousto brand - a real reminder of why customers would choose us over other recipe box brands. Every single execution from the social content and solus emails to the menu merch is just exceptional. It’s set a gold standard for future recipe ranges.” Anna Greene, Gousto Brand Director

CREDITS

Senior Copywriter: Sophie Lain
Junior Designer: Sarah Chadder
Photographer: Sally Robinson
Food Stylist: Jenny Brown
Brand Director: Anna Greene
︎
︎